Airline Operations Agent, the freight or cargo agent must have top-notch communication skills for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and fuelers. This person must be able to juggle a large amount of information at once, and prioritize what needs to get done and when. If a flight is overbooked, agents must make decisions to remedy the situation in a way that will not negatively impact the schedule.High school diploma or equivalent. Because of the math skills involved, some secondary education is preferred, as is experience in the shipping industry. The ability to lift cargo or baggage up to 70 lbs or more may occasionally be required.